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Please rate from 1 to 5 in accordance with the level of satisfaction for each of the following items |
Refuelling service using refuellers* |
Refuelling service using hydrant system* |
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On time
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1 |
The refuellers are at the position on time
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2 |
Refuelling is finished on time
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3 |
Information changes are received and processed quickly
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Refuellers/Dispensers/ Hydrant system facilities
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4 |
Approach of refuellers and refuelling process are in accordance with GOM
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5 |
Refuellers/ dispensers are in good condition (cabin and tanks are not distorted; the vehicle operates smoothly and does not break down during refuelling process).
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6 |
Refuelling vehicles/ facilites meet safety requirements
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7 |
Refuellers/ dispensers are clean, full of warning signs (no fire, no smoking, no mobile, code of dangerous goods…)
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8 |
Other equipment (fuel quality checking equipment, safety equipment, communication equipment…) are in good condition
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Refuelling staff
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9 |
Refuelling staff wears appropriate uniform
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10 |
Refuelling staff strictly follows the procedures
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11 |
Refuelling staff strictly follows all safety procedures
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12 |
Refuelling staff wears appropriate personal protective equipment
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13 |
Refuelling staff has good attitude
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14 |
Refuelling staff is professional
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Information and handling abnomarlity
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15 |
Skypec refuelling staff has appropriate actions to handle abnomal situations arise
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16 |
Skypec actively ensure smooth information exchange
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17 |
Skypec representative is professional
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18 |
Skypec staff provide accurate information with a timely manner
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19 |
Feedback and complaints are handled with a timely manner
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20 |
Feedback and complaints are dealt with accurately
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21 |
Recommendations/ complaints are taken seriously and improved
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Others: Further recommendations and comments for Skypec and subcontractors (NAFSC or TAPETCO)
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