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SKYPEC - LISTENING TO ELEVATE REFUELING SERVICE QUALITY
With a customer-centric approach, Vietnam Aviation Fuel Company Limited (SKYPEC) continuously listens and improves to enhance the quality of aviation fuel refuelling services across its entire network. Every piece of feedback from our valued customers is a valuable source of information, helping SKYPEC further improve its services in line with the principles of safety, on-time performance, transparency, and efficiency.
SKYPEC’s Commitment: Always Listening, Always Improving
SKYPEC has established and implemented a structured and standardized service quality survey and evaluation process across the entire system. Surveys are conducted periodically as well as immediately after refuelling, enabling objective assessment of customer satisfaction and timely identification of areas for improvement in service delivery.
Survey methods are designed to be diverse and convenient, ensuring that customers can easily participate and provide feedback within a short time, while still supplying sufficient and reliable data for effective quality management.
Service Quality Surveys – Fast, Convenient, and Digitalized
As part of its digital transformation in operations and business activities, SKYPEC conducts service quality surveys through channels aligned with actual operational conditions, including:
• On-site surveys at the apron immediately after refuelling completion;
• Electronic surveys via digital platforms;
• Surveys integrated into service management and operational systems.
The survey process is streamlined to allow customers to complete evaluations quickly, accurately, and conveniently, while ensuring data security and transparency.
Survey and Improvement Process – Immediate, Transparent, and Effective
SKYPEC’s service quality survey process is implemented through a unified and systematic approach:
Step 1: On-site survey at the apron
Immediately after refuelling services are completed, customers can provide their evaluations directly in a quick and convenient manner.
Step 2: Data consolidation and reporting
Survey results are automatically updated to the central system, consolidated, and reported to support management, operational control, and service quality assessment.
Step 3: Feedback handling and continuous improvement
Customer feedback is received, analyzed, and addressed in accordance with internal procedures, ensuring that all comments are properly recorded and considered for timely improvement.
Partnering with Customers to Enhance Sustainable Service Quality
SKYPEC highly values the cooperation and feedback of its customers. With a proactive and responsible mindset, SKYPEC is committed to continuously improving service quality, meeting the increasing expectations of domestic and international airlines, and contributing to safe, efficient, and on-schedule flight operations.
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Customer Serive - Maketing & Sales Deparment.
SKYPEC has established and implemented a structured and standardized service quality survey and evaluation process across the entire system. Surveys are conducted periodically as well as immediately after refuelling, enabling objective assessment of customer satisfaction and timely identification of areas for improvement in service delivery.
Survey methods are designed to be diverse and convenient, ensuring that customers can easily participate and provide feedback within a short time, while still supplying sufficient and reliable data for effective quality management.
Service Quality Surveys – Fast, Convenient, and Digitalized
As part of its digital transformation in operations and business activities, SKYPEC conducts service quality surveys through channels aligned with actual operational conditions, including:
• On-site surveys at the apron immediately after refuelling completion;
• Electronic surveys via digital platforms;
• Surveys integrated into service management and operational systems.
The survey process is streamlined to allow customers to complete evaluations quickly, accurately, and conveniently, while ensuring data security and transparency.
Survey and Improvement Process – Immediate, Transparent, and Effective
SKYPEC’s service quality survey process is implemented through a unified and systematic approach:
Step 1: On-site survey at the apron
Immediately after refuelling services are completed, customers can provide their evaluations directly in a quick and convenient manner.
Step 2: Data consolidation and reporting
Survey results are automatically updated to the central system, consolidated, and reported to support management, operational control, and service quality assessment.
Step 3: Feedback handling and continuous improvement
Customer feedback is received, analyzed, and addressed in accordance with internal procedures, ensuring that all comments are properly recorded and considered for timely improvement.
Partnering with Customers to Enhance Sustainable Service Quality
SKYPEC highly values the cooperation and feedback of its customers. With a proactive and responsible mindset, SKYPEC is committed to continuously improving service quality, meeting the increasing expectations of domestic and international airlines, and contributing to safe, efficient, and on-schedule flight operations.
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Customer Serive - Maketing & Sales Deparment.
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